UrbanGrocer

Bringing same-day delivery and loyalty together for UrbanGrocer

The Challenge

UrbanGrocer's delivery app and loyalty program were built by two different vendors and never talked to each other, so customers earned points on orders but had to leave the app entirely to check or redeem them.

Our Solution

We rebuilt the loyalty layer directly into the existing delivery app via API integration, surfacing points balance and redemption at checkout rather than in a separate screen. Removing that extra step alone measurably lifted how often points actually got redeemed — and redemption is what drives repeat visits.