We’ve been spoiled! In an age of widespread instant gratification on all fronts, it’s no surprise that people now expect immediate attention, instant answers, and personalized customer experiences to capture, convert, and retain them. And, unless companies learn at the speed of light how to clone their top employees, meeting all of those requirements at the same time is extremely difficult.
AI-powered chatbots are now being used in a variety of applications, including therapy, exam grading, food ordering, and, of course, customer service. With the rise of chatbot technology, customer service teams can now use AI to answer up to 80% of standard questions. Today, 1.4 billion people use chatbots. Companies are launching their best artificial intelligence chatbots to conduct 1:1 conversation with customers and employees. AI-powered chatbots can also automate a variety of tasks, such as sales and marketing, customer service, and administrative and operational tasks.
As the demand for chatbot software has increased, the marketplace of companies that provide chatbot technology has become more difficult to navigate, with many companies promising the same thing. However, not all AI chatbots are created equal. To assist businesses of all sizes in finding the best of the best, we’ve compiled a list of some of the top AI chatbots for specific business use cases in this blog.
What are chatbots?
Artificial intelligence (AI) is taking us to places we’ve never been before, and it’s a thrilling journey. However, with new technological tools like AI-powered chatbots appearing almost daily, it’s difficult to know how to best use it.
AI powered chatbots use machine learning to converse with humans. In the 1960s, MIT professor Joseph Weizenbaum developed the first AI chatbot. Today, chatbot technology has advanced significantly. AI-powered chatbots provide a more human-like experience, can engage in natural conversation, and improve over time.
While basic chatbot technology advances the conversation through bot-prompted keywords or UX features such as Facebook Messenger’s suggested responses, AI-powered chatbots use natural language processing and semantics to understand the context of what someone is saying. Artificial intelligence chatbots are drastically altering the customer service experience. They are aware of the context and meaning of the words. They can ask questions to elicit intent and assist in resolving customer issues.
Best AI powered chatbots to consider
Tidio: Best for small to medium businesses
Tidio offers a conversational AI chatbot that uses deep learning to help you improve customer service and increase sales. It is simple to use, so you can design your AI bot exactly how you want. To see how it grows, you can also use a visual builder interface. Your bot will use NLP technology to better support your customers and engage with them. You’ll also be available to your customers 24/7, so you don’t miss out on any sales opportunities.
Netomi: Best AI Chatbot for Customer Service
Netomi’s AI platform assists businesses in automating the resolution of customer service tickets via email, chat, messaging, and voice. Because of its advanced Natural Language Understanding (NLU) engine, it has the highest accuracy of any customer service chatbot. It can automatically resolve more than 70% of customer queries without human intervention and focuses on AI customer experience holistically. Netomi is extremely simple to set up and integrates with all of the leading agent desk platforms right out of the box.
Drift: Best AI Chatbot for Sales
Drift AI-powered chatbots assist B2B businesses in initiating conversations with other businesses. They offer personalized customer service and real-time engagement to buyers. You can collect customer data to better understand their behavior and connect with target buyers. When you use this AI chatbot online, you can also focus your time and money on how to scale your business.
Ada: Best for international businesses
Ada is a virtual agent who uses one of the best AI software to help you create a personalized and automated customer experience. It offers a simple chatbot builder and ensures a positive user experience. The “Questions” tab contains real-life scenarios and how the bot handles customer service questions for which it has not been trained.
Alexa for Business: Best AI Chatbot for Voice
Do you want to interact with the 83.1 million smart speaker owners? Amazon has the best AI chatbot software for voice assistants, having captured 70% of the market. IT teams can use Alexa for Business to create custom skills that answer customer questions. The development of custom skills has exploded: in just over three years, Amazon grew from 130 skills to over 100,000 skills as of September 2019. Creating custom Alexa skills enables your customers to ask questions, order or re-order products or services, or interact with other content by simply speaking out loud.
Wati: Best for companies operating on WhatsApp for customer service
WATI is a WhatsApp AI chatbot application for platform-based customer communication. It is a customer support tool based on the WhatsApp API. It can assist your company in providing more personalized customer service through an easy-to-use platform. You can also use WhatsApp to record and send videos whenever you need a visual aid to improve the customer experience.
MindSay: Best for large businesses
MindSay AI chatbot technology assists human agents in automating large volumes of customer service requests. These intelligent chatbots save representatives’ time by automating repetitive tasks. They can assist businesses in developing a marketing automation strategy, reducing customer service costs, and increasing sales. This AI chatbot solution can also improve the conversational experience for customers by providing immediate support.
Mobile Monkey: Best for social media communication
This Facebook AI chatbot works on platforms other than Messenger. It offers an omnichannel experience across webchat, Instagram, WhatsApp, and Facebook. As a result, you can provide customer service wherever your clients need it. MobileMonkey enables your e-commerce company to manage all inbound and outbound customer communication in a single location. It can also help you scale your business by providing a variety of automations and third-party integrations.
Paradox: Best for recruiters with a large number of applications to go through
Paradox is an AI recruitment app that offers chatbots to help global customers with their hiring needs. It streamlines workflows such as resume screening, interview scheduling, and more. It also manages onboarding communications and answers candidates’ questions. Communication with potential employees is more human-like and efficient as a result of the built-in conversational AI.
Infeedo: Best for companies with many remote employees
Infeedo is one of the most advanced artificial intelligences chatbots for gathering employee experience for companies that offer remote work. This virtual assistant inquiries about employees’ work lives and identifies those who are disengaged, unhappy, or about to leave. It then generates reports that provide HR with actionable insights to improve employee engagement and well-being. With a personalized reach out to employees, it can also help you predict attrition and measure company culture in real-time.
The Best AI Chatbots can help you achieve incredible efficiency, but you must choose the right AI partner. The variety of AI chatbots available today is astounding. The best AI chatbots for business are focused on a single use case, such as customer service, surveys, administrative tasks, or sales. With 53% of organizations expecting to use chatbots within the next 18 months, it’s critical that teams implement the right technology that prioritizes the end-user experience, exceeds goals, is simple to implement, and integrates seamlessly with other business systems.